Terms & Conditions

These terms and conditions apply for all customers.

The Little Toy Box Company is a trading body of Furniture Enterprises Ltd registered in England and Wales (VAT registration number 386520339) registered office: TPC Services Limited, Cambridge House, 27 Cambridge Park, Wanstead, London, E11 2PU.

Our workshop is located at: L20 Leaping Wells Farm Hollow Road Kelvedon Essex CO5 9DB.

General Terms and Conditions of Sale

These apply to any order placed with Little Toy Box Company; you must read these general terms and conditions of sale. By placing an order through Little Toy Box Company, you confirm that you have read, understood and agree to these in their entirety. We have taken all reasonable precautions to try to ensure accuracy of prices and product descriptions. However, when ordering you
acknowledge that:

  • Orders are accepted on the basis that there are no material errors in the description of the goods and their advertised price
  • Packaging may vary from that shown
  • The weights and dimensions shown are approximate only
  • Whilst we take every precaution to ensure colours are accurately displayed, colours may differ slightly on the physical product
  • All products are subject to availability

Website Terms and Conditions

The website terms and conditions apply to your use of the website at https://www.thelittletoyboxcompany.com and https://www.thelittletoyboxcompany.co.uk.

By accessing, browsing, using or registering with these websites, you confirm that you have read, understood and agree to the website terms.

These website terms are in addition to the terms of our privacy policy which explains which personal information we collect about you. You might find it helpful to view our privacy policy.

Please note that when you agree to the website terms you also agree to and have read and understood our privacy policy .

Customer Security

You are responsible for maintaining the confidentiality of your account. You agree by signing up that we shall not be liable for any loss or damage which may arise as a result of any failure by the account holder to protect their account.

Acceptance of Your Order

Completion of the checkout process does not constitute our acceptance of your order which takes place only when we dispatch your products. Products remain our property until we have received payment in full from you. Card payments are subject to authorisation by your card issuer. 

Delivery

All our items at bespoke to your required and are made to order therefore can take between 7-14 working days to produce and send.

Your order will be dispatched from the United Kingdom. Due to customs, legal, regulatory and/or other restrictions, some of our products may not be available to certain destinations outside the United Kingdom. We reserve the right to define what can be delivered to which destination. We send our items via an 48 hour courier but please allow 5 - 7 working days for delivery.

Please note that your order may be subject to import duty and we cannot be held responsible for any import taxes or fees incurred on your order.

Due to regulations in relation to certain couriers, we kindly ask every customer to thoroughly check every package they receive from us before signing from any third party courier. Should any package be unfit for delivery, please contact us immediately and we will investigate and amend the issue as soon as possible.

For more information on this, please see our delivery and postage policy.

Returns

If you are not completely satisfied with any item of your order please contact us via email.

Personalised items are not refundable unless damaged or incorrect. 

If an item is damage or incorrectly supplied please inform us by e-mail within 4 days of delivery. Photographs of the damaged will be required in order for us to process.The items must be returned to us within 14 days of delivery. Please note that we are unable to accept your return if we have not been notified first.

Refunds will be made using the same method used to pay for your order within 5 working days of us receiving your item.

Key Points

  • Personalised items are none refundable unless incorrect or faulty
  • You must notify us first within 4 days of receiving you items if faulty or incorrect
  • We must receive your return within 14 days of purchase
  • A refund will be made via the payment method used, minus a £20 handling & shipping fee (already included in original price)

Guidance

Items should be returned in their original packaging with a copy of your order invoice at your own expense. If you choose to return an item to us, we will not be responsible for any loss or damage in transit and we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. We therefore recommend that you use a recorded delivery service. We recommend returning your item via a traceable service.